These terms cover two things: your use of the coachlab.help website, and the general basis on which Lumira Events Sdn. Bhd. (Company Reg. No. 202401037122 (1585210-K)) provides event planning services. Individual projects are always governed by a signed service agreement, which prevails over anything written here.
The website and its content — text, images, layouts and branding — belong to Lumira Events Sdn. Bhd. You may browse, link to and share our pages freely. You may not scrape the site, reuse our photography, or present our content as your own. The site is provided as-is; while we keep it accurate, service descriptions are general information, not a binding offer.
Submitting the contact form creates no obligation on either side. Proposals we issue remain valid for thirty days unless stated otherwise, and quoted vendor prices are subject to availability until deposits are placed.
An engagement begins when both parties sign a service agreement and the initial deposit is received. The agreement will specify scope, deliverables, milestone payments, and the responsibilities we each carry. Changes requested after signature are documented and priced as variations before we act on them.
Our standard structure is a fixed management fee plus transparently passed-through vendor costs. Invoices are payable within fourteen days in Malaysian Ringgit unless the agreement states otherwise. Late payment may pause vendor bookings, and we will always warn you before that happens.
Event dates in Malaysia move — we plan for it. Each service agreement includes a postponement ladder setting out what portion of fees and vendor deposits can be recovered or transferred at each stage before the event. Cancellations follow the same ladder. Fees for work already performed are not refundable; see our Return & Refund Policy for the full framework.
We rely on you for timely decisions, accurate guest information, and any approvals your organisation requires. Where a client-supplied element (a speaker, a performer, a late guest list) causes delay or cost, we will flag the impact in writing before it lands on your invoice.
We carry professional indemnity and public liability insurance appropriate to our work. Our total liability under any engagement is capped at the management fees paid for that engagement, and neither party is liable to the other for indirect or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.
Neither party is in breach where performance is prevented by events beyond reasonable control, including natural disaster, epidemic, government restriction or venue closure. Our first response to force majeure is always to reschedule rather than cancel.
These terms and all our agreements are governed by the laws of Malaysia, and disputes fall under the jurisdiction of the courts of Kuala Lumpur. We would rather resolve any disagreement over a conversation first, and our track record says we usually do.
Questions about these terms: [email protected] or +60 3-2703 8154.