Event planning is a service, so “returns” work differently here than in a shop. This policy explains, in plain language, what happens to money you have paid Lumira Events Sdn. Bhd. if your event is postponed, reduced or cancelled. Your signed service agreement always contains the precise figures for your project; this page describes the framework behind them.
Postponement is almost always the cheaper path, and we treat it as the default. Our management fee transfers in full to the new date at no charge for a first postponement requested at least thirty days out. We then renegotiate every vendor booking for transfer; in our experience the large majority of Malaysian vendors move deposits to a new date within twelve months without penalty, and we pass every recovered ringgit back to your project.
If your event shrinks — fewer guests, a simpler build — vendor costs not yet committed are simply removed from the budget. Milestone fees already invoiced for completed planning work are not recalculated, but the remaining fee schedule is adjusted to the reduced scope and any overpayment against future milestones is refunded within fourteen days.
In the unlikely event that Lumira cannot deliver your event for reasons within our control, you receive a full refund of all management fees, including for work performed, plus our documented assistance transferring vendor bookings to a replacement planner. This has never happened; the promise stands anyway.
All refunds are made to the account that made the original payment, in Malaysian Ringgit, within fourteen days of the amount being agreed. Recovered vendor deposits are passed through within seven days of the vendor releasing them to us.
If circumstances are changing around your event, call us before making any decision — +60 3-2703 8154 or [email protected]. There is usually a path that protects more of your budget than a straight cancellation.